Last Updated: September 2026
Welcome to ValueSurgical.pk. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. About Us
ValueSurgical.pk is an online platform for medical equipment, surgical instruments, hospital supplies, laboratory products, and related healthcare products.
2. Products & Information
- We make reasonable efforts to ensure that product descriptions, specifications, images, and prices are accurate.
- Product images may vary slightly from the actual product due to photography, lighting, or manufacturer changes.
- Product specifications may be updated by manufacturers without prior notice.
- Availability of products is subject to stock.
3. Prices
- All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.
- Prices may change without prior notice.
- Any applicable taxes, delivery charges, or additional costs will be communicated where applicable.
- A quoted price may differ from the website price for special, institutional, or bulk orders.
4. Orders
- Placing an order constitutes a request to purchase the selected product.
- We reserve the right to confirm, reject, or cancel an order due to stock availability, pricing errors, incorrect product information, or other legitimate reasons.
- For certain medical equipment or high-value products, our team may contact the customer to confirm order details before processing.
5. Payment
We may offer payment methods including:
- Bank Transfer
- JazzCash
- Cash on Delivery, where available
- Other payment methods displayed during checkout
For bank transfer or JazzCash payments, the order may remain pending until payment is verified.
6. Shipping & Delivery
- Delivery charges depend on the product, parcel size, weight, and delivery location.
- Standard/light parcels may have a delivery charge of Rs. 350.
- Heavy parcels may have a delivery charge of Rs. 1,500.
- Delivery charges may vary for certain products or locations.
- Customers may also select Self Pickup where available, with no delivery charges.
- Delivery times are estimates and may vary due to courier services, weather, public holidays, or other circumstances beyond our control.
7. Self Pickup
Customers selecting Self Pickup are responsible for collecting their order from the designated pickup location after receiving confirmation that the order is ready.
A valid order confirmation may be required at the time of collection.
8. Returns & Exchanges
Returns or exchanges are subject to our Return & Refund Policy.
Before returning a product, customers should contact us and obtain confirmation from our support team. Products may need to meet specific conditions regarding packaging, condition, usage, and warranty.
9. Warranty
Where a product carries a manufacturer or seller warranty, the warranty terms applicable to that particular product will apply.
Warranty does not normally cover damage caused by:
- Misuse or improper handling
- Accidental damage
- Unauthorized repairs or modifications
- Normal wear and tear
- Use contrary to manufacturer instructions
Please check the product-specific warranty information before purchase.
10. Medical Products Disclaimer
Products sold through ValueSurgical.pk are intended for appropriate professional, institutional, or healthcare use where applicable.
Customers are responsible for ensuring that products are suitable for their intended application and are used according to manufacturer instructions and applicable regulations.
ValueSurgical.pk does not provide medical diagnosis or treatment advice through this website.
11. Customer Information
Customers are responsible for providing accurate information, including:
- Name
- Phone number
- Email address
- Delivery address
- Billing information
We are not responsible for delivery delays resulting from incorrect or incomplete information provided by the customer.
12. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce, or misuse website content without permission.
- Submit false or misleading information.
- Interfere with the normal operation or security of the website.
13. Intellectual Property
All website content, including text, graphics, logos, product information, images, and design elements, is protected by applicable intellectual property laws unless otherwise stated.
Unauthorized copying, reproduction, or commercial use is not permitted.
14. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, hosting providers, analytics services, or other service providers.
Their respective terms and policies may also apply when you use those services.
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective when published on this page.
We recommend reviewing this page periodically.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
ValueSurgical.pk
Medical Equipment & Surgical Instruments
Rawalpindi, Pakistan
Phone: 0321-1133371
Email: valuesurgical.pk@gmail.com